Thank you so much for your order, your support means a lot to me and I hope you are loving the products as much as I do.
In case you need or want to return your ordered item/items, that's not a problem! To ensure everyone's satisfaction, I will accept every return on any full-priced or sale item as long as:
The item or items are returned within 30 days of purchase together with original proof of purchase.
The item or items are returned in original condition, unworn, unaltered, and unwashed in the original packaging.
How do I return an item?
In case you want to return your ordered item or items, please send us an email at email@example.com and we will hook you up with the return address.
After we receive the item/items, we will quickly check the condition. As long as the above guidelines have been followed we will issue the refund purchase price to you (excluding the original shipping cost). The payment will be sent directly to the original method of payment used for purchase.
We do our best to process refunds as soon as they are received but please allow up to 7 business days for returns to be processed. We will send you an email notification of the status of your refund once finalized.
Unfortunately, we can not refund initial shipping fees for items returned, other than for faulty items. Field Days is not liable for the loss of garments being returned. We recommend you use a traceable delivery method and keep a record of your tracking number.
Do I have to pay for shipping the return?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund. We recommend sending via a traceable method for peace of mind and to retain the proof of postage until you have received confirmation that your return has been processed.
What if my item is defective?
I am really sorry if an item you have received is not in perfect condition! Please follow the returns process above. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back.
What If I Receive an Incorrect Item?
If you have received an item you did not order or are missing an item you ordered, please email us at firstname.lastname@example.org and we will make it right in the soonest time possible!
Can I exchange an item?
Yes, you can definitely exchange an item, just please keep in mind, that my merch is selling fast. And therefore I can not guarantee the availability of your newly chosen item after the exchange process.
If you want to make sure you will be able to get your chosen item or size, I recommend purchasing the new item immediately and following the returns process for a refund of your original order.
Thank you from Field Days Team